Accenture (NYSE: ACN) has been selected to license and implement its
claims solution at Affirmative Insurance Company, a distributor and
producer of personal non-standard automobile insurance, as part of the
insurer's transformation program aimed at
helping centralize and automate its claims-handling operations.
Accenture will replace Affirmative's current
claims system with Accenture Claim Components Solution, a robust
Web-based technology designed to help insurers improve the efficiency of
their claims-handling operations through the automation of routine
tasks. At Affirmative, the solution will support core claims
transactions from first notification of loss through final payment.
?As with most carriers, claims handling
represents our single-largest opportunity for our insurance business to
drive significant gains in both our business performance and service to
our customers,? said Sean McPadden, executive
vice president and chief underwriting officer of Affirmative. ?The
strong track-record, deep functionality and great flexibility of the
Accenture Claim Components Solution made it an ideal solution to support
us in transforming and consolidating our claims operations.?
The implementation of Accenture Claim Components Solution at Affirmative
represents the first application of the technology within the
non-standard auto insurance market, which covers drivers who find it
difficult to obtain insurance from standard insurance companies due to
their driving record, their lack of prior insurance, or other factors.
Currently, Accenture Claim Components Solution is used by five of the
top 10 U.S. insurance carriers and helps process approximately one-third
of all property and casualty insurance claims in the United States.
?The claim is a decisive moment for both the
customer and insurer,? said John Del Santo,
managing director of Accenture's insurance
practice in North America. ?For insurers that
have grown through acquisition, consolidating claims operations is often
one of the highest priorities due to the potential for increased
efficiencies and consistently better customer service. By working to
streamline and automate claims handling, Affirmative is focusing on a
critical area for helping to improve performance and customer service.?
In addition to the license of the Accenture Claim Components Solution,
which is built with Microsoft .Net 2.0 technology, Accenture is
providing outsourced application maintenance and infrastructure services
to Affirmative under a broad information technology transformation
initiative, which the insurer began last year.
About Affirmative Insurance Holdings
Affirmative Insurance Holdings, Inc. is a distributor and producer of
personal non-standard automobile insurance policies to individual
consumers in highly targeted geographic markets. Affirmative currently
offers products and services in 13 states, including Louisiana, Texas,
Illinois, California and Florida.
About Accenture
Accenture is a global management consulting, technology services and
outsourcing company. Committed to delivering innovation, Accenture
collaborates with its clients to help them become high-performance
businesses and governments. With deep industry and business process
expertise, broad global resources and a proven track record, Accenture
can mobilize the right people, skills and technologies to help clients
improve their performance. With more than 158,000 people in 49
countries, the company generated net revenues of US$16.65 billion for
the fiscal year ended Aug. 31, 2006. Its home page is www.accenture.com.
Accenture
Sean Conway, 917-452-6444
Sean.K.Conway@accenture.com